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Contacting Care if you are a student
Are you experiencing, or have you experienced, bullying, sexual harassment, violence or discrimination during your studies at ULB or HELB?
You don't have to face this alone. Care is here to listen without judgement, in complete confidentiality, help you better understand your needs and inform you about the options available to you.
What situations does Care address?
- Psychological Harassment (Bullying)
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A pattern of abusive behaviour involving repeated acts, whether similar or different, occurring within or outside the University over a period of time, which are intended to or have the effect of undermining a student's personality, dignity, or physical or psychological integrity, jeopardising their studies, or creating an intimidating, hostile, degrading, humiliating or offensive environment.
Such behaviour may take the form of words, intimidation, actions, gestures or one-sided written communications.
These behaviours may be linked to age, marital status, birth, financial circumstances, religious or philosophical beliefs, political opinions, trade union beliefs or affiliation, language, current or future health conditions, disability, physical or genetic characteristics, social background, nationality, perceived race, skin colour, ancestry, national or ethnic origin, sex, sexual orientation, gender identity or gender expression.
These situations can arise in various contexts and may involve staff members, students, people close to you, or others.
Examples (non-exhaustive list):
- Experiencing psychological pressure, intimidation, blackmail or threats
- Being excluded from a group
- Being subjected to belittling or demeaning remarks
- Being the target of rumours
- Experiencing excessive monitoring or criticism
- Receiving humiliating messages or comments, whether publicly or privately
- Sexual Harassment
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Any unwanted verbal, non-verbal or physical behaviour of a sexual nature that is intended to or has the effect of violating a student's dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment.
These behaviours can occur in various contexts and may involve staff members, students, people close to you, or others.
Examples (non-exhaustive list):
- Sexist or sexually suggestive jokes or comments
- Being stared at or looked at in a way that makes you feel uncomfortable
- Repeated unwanted advances despite having said no
- Promises or threats made in exchange for sexual favours
- Violences
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Any situation in which a student is threatened or subjected to psychological or physical aggression.
These situations can arise in various contexts and may involve staff members, students, people close to you, or others.
Examples (non-exhaustive list):
- Being shouted at or humiliated
- Being hit, pushed or shoved
- Being threatened
- Being confined or physically prevented from moving freely
- Discrimination
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Being treated differently because of your skin colour, age, sexual orientation, ideological or religious beliefs, disability, social class, physical characteristics or any other characteristic protected by law.
These situations can arise in various contexts and may involve staff members, students, people close to you, or others.
Examples (non-exhaustive list):
- Receiving remarks about your background, religion or skin colour
- Receiving remarks about your gender, sexual orientation or gender identity
- Being belittled or ignored because of these characteristics
- Hearing stereotypical statements about a particular group or minority
- Hearing racist jokes or jokes targeting someone's religious beliefs
What does the support process look like?
What to expect from Care
Contacting Care does not commit you to anything.
Everything you share with us remains confidential. Nothing will be disclosed to your examination board, professors, family or friends without your consent.
We listen without judgement, whatever your situation, even if you're unsure whether it's "serious enough" or worth talking about.
Together, we take the time to understand what you're going through and explore what might help you. Nothing moves forward unless you decide it should, and you can change your mind or choose a different approach at any time.
The process adapts to you, not the other way around.
Have you witnessed harassment, violence or discrimination? Has someone experiencing one of these situations confided in you?
Whether it's a friend, a classmate, a fellow member of a student association, or even someone you don't know very well, you don't have to wait for the person concerned to take the first step.
You can contact Care for guidance on how to respond and how best to support or direct them towards appropriate help.
How to contact us?
Our Opening Hours
Monday to Friday, from 8 am to 5 pm.
How to find us
Cellule Care Campus Plaine
Boulevard de la plaine, 11
1050 Ixelles
Cellule Care Campus Erasme
Bâtiment BUCOPA local 115
Route de Lennik 808
1070 Bruxelles
Do you have any questions?
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Is it really confidential?
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Yes. Nothing you share with Care will be disclosed to anyone (your professors, other students, friends, family, etc.) without your consent.
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Is my situation "serious enough" to talk about?
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Whether your experience is recent or happened a long time ago, whether it was a one-off incident or something ongoing, or even if you're simply unsure about what you've experienced, you are always welcome to reach out.
Your voice matters, and your concerns are always valid. We are here to listen without judgement and help you gain a clearer understanding of your situation.
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What happens after I contact Care?
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Care's administrative secretary, Emma, will respond to you within two working days and offer you an appointment within ten working days.
During your appointment, we take the time to listen to you and understand what you're going through. Together, at your own pace, we explore what you need and the best way to move forward.
Care will never take any action without your consent, and you can change your mind at any time. -
How can I contact Care?
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Email is our preferred way of communication (care@ulb.be), but you can also reach us by phone or WhatsApp (0477/652551).
You can also contact us through our online form, either by providing your name or anonymously if you'd prefer to keep your identity private at first.
The choice is yours! -
Can I contact Care if the incident happened a long time ago or took place off campus?
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Yes. There is no time limit for reaching out to us, even if the incident happened several months or years ago.
This applies to situations that occurred both on and off campus.