Operations management

Operations management is a vital topic that every business student needs to understand as it is at the heart of the creation of wealth for businesses, value for customers, and the improvement in the living standard of citizens of all countries. Operations managers are responsible for the production of services and products in an ethical and environmentally responsible way while being responsive to the market. Add to it the need to manage supply chains of materials, information and funds reaching to all areas of the world. While challenging, there are concepts, tools, and method that managers use to deal with operating problems in a global environment. The mission of this course is to provide you with a comprehensive set of concepts, tools and models for addressing decision-making in operations management.

Topics: Operations/supply chain strategy, Lean management, Supply chain uncertainty, queueing models, Process management, Lay-out of facilities, Quality management, optimization, S&OP, MRP, inventory management and Synchronous manufacturing.

Understand the concepts and terms used in the area of operations management. 
Use decision tools, based on statistics, to implement operations management tools and decision-making at operational, tactical and strategic level. 

Connaissances et compétences pré-requises ou co-requises

Statistics and basic mathematics

• Lectures in the auditorium
• Exercise sessions
• Group work

Références, bibliographie et lectures recommandées

Slides, readings and other course information can be found on UV.

Support(s) de cours

• Université virtuelle
• Syllabus

Contacts

Lecturer: Kris Lieckens (kris.lieckens@provideor.be)
Teaching assistant: Mohammad Fayyaz Rishehchi (mohammad.rishehchi.fayyaz@ulb.be)

Campus

Solbosch

Méthode(s) d'évaluation

• Examen écrit
• Travail de groupe

Examen écrit

• Question ouverte à réponse courte

Travail de groupe

Evaluation will be based on two parts: 

2) Written exam 
3) Group work/participation
 

Construction de la note (en ce compris, la pondération des notes partielles)

Evaluation will be based on two parts:

1. Group work (10%)
2. Written exam (90%)

The final exam constitutes of two parts:

Part 1 (35%): Written for a couple of open ended questions. Students should be able to describe, explain and understand all principles, methods, tools, relationships, insights, etc.

Part 2 (65%): Exercises and problem based questions. No multiple choice. Closed book. Formularium and standard normal table will be provided. No software manipulations, with calculator.

For the re-sit examination (100%), the same content, format and weights apply, except that the Group work does not count anymore.

The holder reserves the right to summon any student to a supplementary oral interview in order to verify their personal mastery of the content of the submitted examination.

Langue(s) d'évaluation

• anglais